MachineRunner Return Policy
RETURN POLICYDue to the nature of our business, MachineRunner maintains an "all sales are final" policy. A return will only be accepted up to the duration and parameters of the manufacturer's warranty for exchange or repair if a product is found to have a manufacturing defect. The end user needs to acquire a Return Authorization from the customer service department at MachineRunner. The defective product then needs to be shipped in its original packaging to the location provided by the customer service department at MachineRunner, Inc. No return shipments will be accepted by MachineRunner, or by the manufacturer of the defective product, without the original packaging and Return Authorization.
In some cases the sales department at MachineRunner. may arrange an exchange with the manufacturer for an alternative product. Once it is received in satisfactory condition by the manufacturer, the original product will be refunded, minus a restocking fee up to 25%, and the end user will be billed for the replacement product. The original product must be returned in "As New" condition, in the original packaging and with a Return Authorization provided by the customer service department at MachineRunner. Any returned item that does not meet all three conditions will be considered the property of the end user; and will be shipped back to the end user at the end user's expense. No refund will be provided for any product returned that does not meet all three conditions. Additionally, MachineRunner reserves the right to charge an additional 5% fee on all canceled orders, if the order has already been processed. All software is non-returnable; no exceptions. Absolutely no returns on electronic parts are allowed.