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Shipping

 

Free Shipping Policy


Select items on MachineRunner qualify for free shipping. These items display a "Free Shipping" message on the product detail page. Free shipping applies to select promotional items only.  Non-promotional items are subject to additional shipping charges.

Orders shipped to Hawaii, Alaska, Canada or anywhere outside the continental United States are excluded from this offer. Offer is not valid with any other promotion. Offer is only valid on one shipping address, multiple addresses per order will be charged separately.

If you have any questions concerning the Free Shipping offer please call 1-800-240-6166 or email sales@ibuystores.com.

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Shipping Options for the US and Canada


We calculate the shipping rate for your order by the weight of the product, the shipping destination, and the shipping option you choose (for example, Ground Shipping costs less than Next Day Air).

Note that expedited shipping is different from expedited processing. Call us at 1-800-240-6166 to ensure expedited processing or to learn more. Orders placed after 12pm MST will not be processed until the following business day.

Standard Ground Shipping

  • Delivery will take 5 to 7 business days.
  • Orders made after 12pm MST, are not guaranteed to ship out same day.
  • Shipper will vary. We will email you the tracking information for your order when it ships.
  • Delivery to Alaska, Hawaii, and APO/FPO addresses may take longer.

2 Day Shipping

  • Orders placed after 12pm MST will not be processed until the following business day.
  • Delivery will be the following Monday if 2 business days from ship date is a weekend day.
  • Orders made after 12pm MST, are not guaranteed to ship out same day.
  • Shipper will vary. We will email you the tracking information for your order when it ships.
  • Delivery to Alaska, Hawaii, and APO/FPO addresses may take longer.

Next Day Air

  • Orders placed after 12pm MST will not be processed until the following business day.
  • Delivery will be the following Monday if 1 business day from ship date is a weekend day.
  • Orders made after 12pm MST, are not guaranteed to ship out same day.
  • Shipper will vary. We will email you the tracking information for your order when it ships.
  • Delivery to Alaska, Hawaii, and APO/FPO addresses may take longer.

Shipping to Canada

All orders to Canadian addresses will be shipped via UPS Standard Ground. We will email you UPS tracking information as soon as your order ships.

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International Orders


International orders are shipped in the most efficient manner to ensure a timely delivery. If you are placing an order to be shipped outside the United States, please expect a delivery time of 7 to 14 business days after your order is placed. International orders cannot be expedited. Machine Runner is not responsible for any taxes, tariffs and/or duties incurred upon delivery of the package(s), including amounts charged by Customs or a native courier. Machine Runner ships all international orders on a variable schedule (calculated during checkout). If you are order is being shipped to Canada, please make sure to contact a Customs Broker to assure your item is received and all customs forms and sufficient information is filled out correctly. Machine Runner is not responsible for any taxes, tariffs duties and/or brokerage fees incurred upon delivery of the package(s), including amounts charged by Customs or a native courier.


Duties and Taxes


International orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes and other fees. Please contact your Customs office for information on duties, taxes and restricted items


Wire Transfers


MachineRunner may require that online orders being shipped to freight forwarders or to locations outside the United States and Canada be paid with a wire transfer before any items are shipped.

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Undeliverable Packages


Sometimes one of our carriers brings an order back to MachineRunner labeled undeliverable. When this happens, you must place another order if you still want the product. We will refund the total order plus shipping costs, but we cannot resend the item unless you place a new order.

You can do a few things to ensure that your order isn't returned as undeliverable:

  • Make sure that the person receiving the item knows it's coming. If they aren't expecting the shipment, they may refuse the delivery if they think the package came in error.
  • Give the full address when you place your order and make sure that it's accurate. If the carrier tries to deliver to the wrong address or to an address that doesn't exist, we will get the package back as undeliverable.
  • In some instances, packages are undeliverable for reasons beyond MachineRunner's or your control. An address may become unreadable during shipping, or the carrier may not ship to the address for other reasons.
  • If you have any questions about undeliverable packages, call 1-800-240-6166 or email us at sales@ibuystores.com.

If you believe that an order you've placed may be undeliverable, but you haven't heard so from us or received a refund after the estimated delivery date, please call 1-800-240-6166 or email us at sales@ibuystores.com.

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Where We Ship


We will ship orders to pretty much anywhere you are. We ship to international destinations and U.S. territories. Some items may have shipping restrictions which will be listed on the product's description page. If you need shipping outside the U.S. or Canada, to an APO/FPO address, or if we can assist you in any way, please call 1-800-240-6166 or email us at sales@ibuystores.com.

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More Help Topics


Our Customer Support pages have the answers to most of your questions. Use the list below to navigate the help sections.